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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrea Chavarria

Andrea Chavarria

April 8, 2026

5  out of  5
rating by Andrea Chavarria
"We have been meaning to shop our auto insurance for some time, with the purchase of a new home we figured now was best. I contacted several other insurance companies, it took days to hear back and some never replied. However Shara with John Long insurance replied quickly, efficiently and was so pleasant to speak with. She helped us with our new home owners insurance and helped us switch auto insurance from Geico who we had been with for over 10 years. We were able to save money & honestly it was the least hassle I have had to deal with in a good while! We will definitely be using John Long insurance and Shara for our future insurance needs such as life and umbrella!"
We responded:
"Reviews like this are why we do what we do. Thank you Andrea. We are thrilled to have earned your family's business and we look forward to serving, honoring, and protecting y'all for many years to come!"
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Entesar Berenji

April 8, 2026

1  out of  5
rating by Entesar Berenji
"My experience with John Long - State Farm Insurance was terrible. From the start, it felt like all they cared about was pushing life insurance. I wasn’t listened to at all—just constant pressure to buy something I didn’t ask for. The nonstop calls, texts, and emails about life insurance were beyond excessive and honestly very annoying. It didn’t feel like customer service, it felt like harassment. The attitude and approach made it clear that sales mattered more than actually helping a client. Meanwhile, Ali has been the complete opposite—professional, respectful, and genuinely helpful. No pressure, no spam, just real service and someone who actually takes the time to understand and help. Night and day difference. "Thank You Ali You Were Truly Amazing" As for State Farm, this experience really hurt my trust in how they handle customers. I would not recommend dealing with this office if you expect honesty or real support."
We responded:
"We are so sorry this was your experience Mr. Berenji! We always strive to go above and beyond to honor our customers' wishes. I am sure this was simple miscommunication between our commitment to serving and honoring you, and your busy schedule. Please give us a call at 830-770-0055 so we can help the transition from our office to the next. God Bless you and your family!"
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Ruby Gonzales

April 1, 2026

5  out of  5
rating by Ruby Gonzales
"Awesome service and love working with Ali Haren! Great prices!"
We responded:
"Thank you for the kind words, Ruby!"
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Mary Huddleston

March 31, 2026

5  out of  5
rating by Mary Huddleston
"Thank you to our Agent Shara Bond. We switched over all our insurance policies ranchhome/ auto/rental all over state farm. Thank you making it all about customer service. You all have made the transition as smooth as possible and answered all our questions."
We responded:
"Y'all are awesome Mary! We appreciate you and Jerry very much, thank you for your business!"
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Gwen Lundquist

March 28, 2026

5  out of  5
rating by Gwen Lundquist
"Friendly helpful staff and excellent customer service. We have all of our insurances with John."
We responded:
"Thank you Gwen! So happy Hannah was able to help y'all with your home and auto insurance."
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Jerome Hewitt

March 27, 2026

5  out of  5
rating by Jerome Hewitt
"I’ve had State Farm for a while now and have appreciated my time in John’s office. Ali is very knowledgeable anytime I have questions about my policies and very helpful when I need to make changes. I would highly recommend Ali to friends and family."
We responded:
"Thank you for the kind words, Jerome!"
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Mark Barrow

March 25, 2026

5  out of  5
rating by Mark Barrow
"They treat you like family here! Good honest people with even better service."
We responded:
"Definitely one the best compliments we have received. Thank you so much Mark!"
Profile photo of Elizabeth Rios

Elizabeth Rios

March 23, 2026

5  out of  5
rating by Elizabeth Rios
"Ali Haren took care of my need, and would like to thank her for doing such a fantastic job , she not only sold me insurance but she found me the best i could afford , shes kind i would highly recomend her to other friends ,thank u so much for your kindness😁"
We responded:
"Thank you, Elizabeth! So glad Ali was able to help you with your auto insurance!"
Profile photo of Luis Ernesto Columbié Orduñez

Luis Ernesto Columbié Orduñez

March 20, 2026

4  out of  5
rating by Luis Ernesto Columbié Orduñez
"Excellent service and attention. Shara Bond was very kind, professional, and patient while explaining everything. She helped me clearly understand my options, and the whole process was quick and easy. I highly recommend working with her at State Farm."
We responded:
"Thank you for the vote of confidence Luis!"
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Brad Burkholder

March 19, 2026

5  out of  5
rating by Brad Burkholder
"Fast and friendly service!"
We responded:
"Thank you Brad!"
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Terri Starowitz

March 19, 2026

5  out of  5
rating by Terri Starowitz
"Quick and efficient turnaround on insurance quote."
We responded:
"Thank you Terri!"
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Rosie Williams

March 18, 2026

5  out of  5
rating by Rosie Williams
"Shara was very helpful with meeting our insurance needs."
We responded:
"So happy we were able to assist you, Rosie!"
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Tim Jacobs

March 17, 2026

5  out of  5
rating by Tim Jacobs
"Misty is amazing, saving me money!!!"
We responded:
"Thank you for your business and kind words Tim!"
Profile photo of Tasha O'Connor

Tasha O'Connor

March 16, 2026

5  out of  5
rating by Tasha O'Connor
"I’ve been a customer for 8 or 9 years and have always appreciated John and his loyal staff. They have always been a huge help throughout the years. I had questions today and Misty bent over backwards to help me get my questions answered. I highly recommend this office!"
We responded:
"You and Michael are wonderful customers, Tasha! We love having y'all in our office. We are very happy to help with your home, auto and life insurance."
Profile photo of Scott Pfeil

Scott Pfeil

March 16, 2026

5  out of  5
rating by Scott Pfeil
"I contacted shara i told her I was in a little bit of a Bind.. I needed truck insurance asap.. She said, give me your details and what you're looking for as far as coverage. So I spoke with her told her what I needed, and she definitely came through in a hurry with what I needed.. Great employee very friendly. And very knowledgeable in her field... Thank you for coming through for me, it was greatly appreciated for all you did.."
We responded:
"Always here to serve. Very happy Shara was able to take care of your auto insurance, Scott!"
Profile photo of Gilberto Parra

Gilberto Parra

March 16, 2026

5  out of  5
rating by Gilberto Parra
"Fast and easy, very professional, Shara help me with my car insurance, highly recommended"
We responded:
"Thank you Gilberto!"
Profile photo of Charles Castillo

Charles Castillo

March 14, 2026

5  out of  5
rating by Charles Castillo
"Mr Long is very helpful and respectful agent that always has time to help his customers. I have been using State Farm for 30 plus years and highly recommend. Misty was a great help with policy changes and updating information."
We responded:
"Always great talking with you, Charley. Please keep stopping in to see us!"
Profile photo of Kristi Ward

Kristi Ward

March 10, 2026

5  out of  5
rating by Kristi Ward
"Shara Bond, she is an amazing insurance agent. She helped my husband and I, we are so very satisfied with everything she helped us with. I highly recommend John Long and especially Shara for all your insurance needs!"
We responded:
"Thank you for the kind words Kristi. We love having you and Carroll as customers! Very happy we are able to help y'all with home, auto, and life insurance!"
Profile photo of Erika Waldau

Erika Waldau

March 9, 2026

5  out of  5
rating by Erika Waldau
"I had such a great experience working with Shara! She took the time to review my policy and helped me switch from another company where I was paying almost $700 a month to only about $200 with State Farm. She explained everything clearly, answered all of my questions, and made the entire process quick and stress-free. I’m so grateful for her help and highly recommend reaching out to Shara if you want someone who genuinely looks out for you and helps you save money!"
We responded:
"So happy we were able to take care of you Erika! We love our local customers!"
Profile photo of Trever Howard

Trever Howard

March 3, 2026

5  out of  5
rating by Trever Howard
"Shara was great! After I left a message on the website she reached out to me within a few hours on a Saturday afternoon to ask if I needed help with the quote. We communicated through text for over an hour working with me, adjusting and trying new things till we found something that worked. I very much appreciate all of her time thank you"
We responded:
"Thank you for the kind words, Trever!"
Profile photo of McCrae Rutledge

McCrae Rutledge

March 2, 2026

5  out of  5
rating by McCrae Rutledge
"John is an amazing agent with an amazing team behind him. He truly cares more about his customers than his bottom line. If you want an agent that you can trust please choose John. You will not regret it!"
We responded:
"We have enjoyed doing business with you!"
Profile photo of Sandra

Sandra

February 26, 2026

5  out of  5
rating by Sandra
"My sister and I lost our mom this pass December which she had insurance with John Long and we were treated with respect and all staff answered all our questions in this difficult time. We appreciate all who helped us. Because of this experience my husband and I decided to switch our auto and life insurance with John Long. Shara is helping us with our life insurance policy now and she is great, answering all of our questions as we go through the changes of our insurance.Awesome staff!! Gilbert and Sandra"
We responded:
"Always here to serve. Grateful and thankful for you and your family Sandra. Very glad we were able to help with you auto, home and life insurance!"
Profile photo of Celia Murray

Celia Murray

February 26, 2026

5  out of  5
rating by Celia Murray
"I found Hannah Yen to be an excellent provider of good customer service. Timely, dependable and she made sure she was accurate in describing services and policies. I felt well taken care of when I emailed or called."
We responded:
"So happy Hannah was able to help you with your home and auto insurance Celia!"
Profile photo of Aime Muniz

Aime Muniz

February 24, 2026

5  out of  5
rating by Aime Muniz
"It fast and easy they are just a call away thank you for your fast and easy enrollment. Totally 10-out of 10 Thank you Shara ❤️"
We responded:
"Thank you for trusting us with your auto insurance and life insurance, Aime!"
Profile photo of Marcus Reyes

Marcus Reyes

February 24, 2026

5  out of  5
rating by Marcus Reyes
"Outstanding Performance My State Farm agent went above and beyond my expectations. She answered all my questions and offered options for all of our policies. No pressure with up sales. Thank you Shara"
We responded:
"We really appreciate customers like you, Marcus. Shara has greatly enjoyed helping you and your family!"